This Cookie Policy explains how FatArrow uses cookies and similar technologies on fatarrow.io and the FatArrow application. FatArrow is operated by Kwame Mensah, a UK-based sole trader. For questions, contact us at support@fatarrow.io
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently, to remember your preferences, and to provide information to website owners.
These cookies are essential for the Platform to function and cannot be switched off. They are set in response to actions you take, such as logging in or setting your preferences.
| Cookie | Provider | Duration | Purpose |
|---|---|---|---|
| ps-auth-token | FatArrow | Session | Maintains your authenticated session |
| ps-auth-token-verifier | FatArrow | Session | OAuth code verification for secure login |
| __payment_mid | Payment Processor | 1 year | Fraud prevention for payment processing |
| __payment_sid | Payment Processor | 30 minutes | Fraud prevention for payment processing |
Legal basis: These cookies are necessary for the performance of our contract with you and our legitimate interest in securing the Platform.
These cookies enable enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we use.
| Cookie | Provider | Duration | Purpose |
|---|---|---|---|
| chat-session | Live Chat Provider | 6 months | Live chat session management and support history |
| chat-rtc | Live Chat Provider | Session | Real-time chat connection |
Legal basis: Your consent. You can withdraw consent by adjusting your browser settings or using the cookie preference controls where available.
We may use analytics cookies to understand how visitors interact with the Platform so we can improve it. These cookies collect information in an aggregated, anonymous form.
| Cookie | Provider | Duration | Purpose |
|---|---|---|---|
| _ps_insights | FatArrow | 1 year | Anonymous page view analytics |
Legal basis: Your consent, or our legitimate interest in improving the Platform where data is fully anonymised.
We do not currently use marketing or advertising cookies. If this changes, we will update this policy and request your consent before setting any such cookies.
Some cookies are set by third-party service providers on our behalf to enable core platform functionality such as payments, live support, and performance monitoring. These providers are contractually bound to handle data in accordance with UK GDPR.
For a full list of our third-party service providers and their applicable privacy policies, please contact us at admin@fatarrow.io.
Most web browsers allow you to control cookies through their settings. You can typically view, block, or delete cookies on your device. Note that blocking strictly necessary cookies will prevent you from logging in and using the Platform.
Some browsers offer a "Do Not Track" (DNT) signal. We currently do not respond to DNT signals as there is no consistent industry standard for doing so. However, we minimise tracking as described in this policy.
Under UK GDPR and the Privacy and Electronic Communications Regulations (PECR), we are required to obtain your consent before setting non-essential cookies. Strictly necessary cookies do not require consent as they are essential for the operation of the Platform. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of prior processing.
Cookies are retained for the periods specified in the tables above. Session cookies are deleted when you close your browser. Persistent cookies remain until they expire or are deleted by you.
We may update this Cookie Policy from time to time. If we make material changes, we will notify you by email or by placing a prominent notice on the Platform. The "Effective" date at the top of this policy reflects when it was last updated.
Questions about our use of cookies? Contact us at support@fatarrow.io. We're a small team and we'll respond personally.