Terms of Service

01 · About FatArrow

FatArrow ("we", "us", "our") is a UK-based done-for-you automation agency. We design, build, and manage custom automation, dashboard, and AI-assisted systems for businesses. These Terms govern your use of our website and our services.

02 · Eligibility

You must be at least 18 years old and have authority to enter into a binding contract on behalf of yourself or your business. By engaging us, you confirm that all information provided is accurate and complete.

03 · Fees & Payment

• Work is quoted per project based on scope, agreed with you in writing before we begin.
• A deposit may be payable to start; the balance is invoiced on the agreed milestones or on completion.
• Optional care plans (ongoing hosting, monitoring, support, and changes) are billed on the agreed recurring schedule and can be ended with notice.
• Invoices are payable via the secure payment link we issue. All prices are quoted in GBP; VAT may apply depending on your location and business status.
• Any change to project scope or fees will be agreed with you in writing before we carry it out.

04 · Acceptable Use

You agree to use FatArrow only for lawful business purposes. You must not:

• Attempt to reverse engineer, decompile, or extract source code from the platform.
• Share account credentials or resell access to third parties without our written consent.
• Upload data that infringes intellectual property rights or contains malicious code.
• Use the platform in any way that violates applicable UK or international laws.

05 · Data & Privacy

We process your data in accordance with our Privacy Policy and applicable UK GDPR regulations. Your business data connected to the platform remains yours at all times. We do not sell or share your data with third parties for marketing purposes. Data is encrypted in transit and at rest.

06 · Intellectual Property

The platform features, designs, algorithms, and reusable components created by FatArrow are our intellectual property. Your data, and the deliverables we build for you, remain your property as set out in your project scope. We grant you a limited, non-exclusive licence to use the platform and the systems we build for you for the duration of our engagement and any active care plan.

07 · Availability & Support

We aim for high availability but do not guarantee uninterrupted access. Planned maintenance will be communicated in advance where possible. Support scope and response times are set out in your project agreement or care plan.

08 · Limitation of Liability

To the maximum extent permitted by law, FatArrow is not liable for indirect, incidental, or consequential damages arising from your use of the platform. Our total liability in any 12-month period is limited to the fees you paid during that period.

09 · Termination

We reserve the right to suspend or terminate your account if you breach these terms, with or without notice. Upon termination, your data will be retained for 30 days before permanent deletion, during which you may request an export.

10 · Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer in another jurisdiction, statutory rights that cannot be excluded by contract will continue to apply.

11 · Changes to These Terms

We may update these Terms from time to time. We will notify you by email at least 14 days before material changes take effect. Continued use of the platform after that date constitutes acceptance of the updated terms.

12 · Contact

Questions about these Terms? Contact us at admin@fatarrow.io. We're a small team and we'll respond personally.